Return and Refund Policy

Return and Refund Policy

Last Updated: 1 May, 2025

At flygo247.com, we strive to deliver a reliable and hassle-free travel booking experience. We understand that plans can change, and this Return and Refund Policy outlines the conditions, eligibility, and process for requesting refunds.

Scope of This Policy

  • Eligibility criteria for refunds or cancellations
  • Required documentation and submission timelines
  • Estimated processing time and refund methods
  • Applicable deductions, service fees, and non-refundable charges
Note: Refund approval is subject to the terms of the specific service provider (airline, hotel, transport, etc.) and the timing of your request.

1. Key Definitions

  • Company: flygo247.com (“we”, “our”, “us”)
  • Service: Any travel-related product or service booked through our platform
  • Order: A confirmed booking or reservation made via our website
  • You: The customer using our website and services
  • Website: https://www.flygo247.com

2. Refund Eligibility

You may qualify for a refund if the following conditions are met:

  • The booking was made directly through flygo247.com.
  • Your request complies with the cancellation terms of the service provider.
  • Valid supporting documents are submitted, such as:
    • Booking confirmation
    • Proof of payment
    • Relevant communication or justifications (if applicable)
  • Refunds will be processed to the original payment method unless stated otherwise.
Important: Some bookings may be non-refundable. Late cancellations or non-compliance with policy terms may result in partial or no refunds. Administrative or service fees may also apply.

3. How to Request a Refund

  • Step 1: Review the cancellation and refund policy of your service provider (airline, hotel, etc.).
  • Step 2: Gather the necessary documents such as booking confirmation, payment proof, or supporting evidence (e.g., a medical certificate).
  • Step 3: Clearly explain the reason for your refund request.
  • Step 4: Submit your refund request within the specified time frame.
  • Step 5: Contact our support team if you need assistance or further clarification.

4. Processing Timelines

Processing times may vary depending on the service provider. While flygo247.com will assist in facilitating the refund, we are not responsible for delays or denials from third-party providers.

Typical Processing Durations:
  • Credit/Debit Cards: 5–10 business days
  • Digital Wallets (e.g., PayPal): 3–5 business days
  • Bank Transfers: Subject to bank processing time
Exceptional Circumstances

Refunds may be considered in special cases if valid proof is provided, including:

  • Medical emergencies
  • Family bereavement
  • Government restrictions or natural disasters

5. Policy Updates

We reserve the right to revise this policy at any time. The latest version will always be available on flygo247.com. Continued use of our services after updates signifies your acceptance of the revised terms.

6. Contact Information

If you have any questions or need help with your refund request, please contact us:

Email: info@flygo247.com

Phone: +1-888-697-8998

Our support team is available 24/7 to assist you with refund or cancellation-related inquiries.