Cancellation Policy

Cancellation Policy

Last Updated: 1 May, 2025

At flygo247.com, we understand that travel plans may change unexpectedly. This policy outlines how cancellations and refunds are handled for bookings made through our platform.

1. Overview

Our cancellation terms are based on the rules and conditions set by our service providers (such as airlines, hotels, car rentals, and tour operators). We recommend reviewing these terms before confirming your booking to avoid additional charges.

2. Your Right to Cancel

You can cancel a booking within 24 hours of purchase for a full refund, provided the departure date is at least 7 days away.

To cancel, please reach out to us at:

Email: info@flygo247.com

Phone: +1-888-697-8998

3. Refunds

Once approved, refunds will be processed to your original payment method within 14 business days. No additional processing fees apply.

4. General Terms

• All cancellations must be submitted in writing (via email or official channels).
• Applicable charges depend on:
  • Type of service booked
  • Provider-specific rules
  • How early you cancel before the start date

5. Airline Tickets

• Most air tickets are non-refundable and non-transferable.
• Changes may be possible, subject to airline approval and applicable fees.
• No refunds apply for:
  • No-shows
  • Partially used tickets

6. Hotel Bookings

• Hotel cancellation policies vary by property and rate type.
• Flexible rates may allow free cancellation up to 24–72 hours before check-in.
• Promotional or discounted rates are typically non-refundable.

7. Tours & Activities

• Cancellations made 30 days or more before the event may be eligible for full or partial refunds.
• Bookings cancelled within 15 days of the event are non-refundable.
• No refunds are issued for no-shows.

8. Exceptional Circumstances

Refunds may be considered under exceptional conditions, such as:

• Medical emergencies (with valid proof)
• Bereavement in the family (supporting documents required)

These cases are subject to approval by the service provider and are not guaranteed.

9. Cancellation & Refund Procedure

(A) Notification

Notify us promptly to minimize potential fees or losses.

(B) Cancellation Fees

Fees are calculated based on the service type, provider’s policies, and the timing of the request.

(C) Refund Eligibility

Refund approval depends on the provider’s rules and your payment method.

(D) Payment Method

Processing timelines may vary depending on your bank or payment gateway.

(E) Documentation

You may be required to submit proof of payment, government ID, and your booking reference number.

(F) Communication

Please use our official communication channels for faster assistance.

(G) Escalation

If your refund request is denied, you may raise a dispute with the respective service provider.

(H) Tracking

Some providers offer online tools to track your refund status.

(I) Partial Refunds

Eligible unused portions of services may qualify for partial refunds.

(J) Non-Refundable Fees

Certain service or convenience fees are always non-refundable.

(K) Special Waivers

In exceptional situations, providers may grant fee waivers at their discretion.

(L) Refund Denial

• Missed cancellation deadlines
• Incomplete or invalid documentation
• Violation of provider’s terms and conditions

(M) Processing Delays

Refund processing may take longer during peak periods or due to verification requirements.

10. Airline-Specific Terms

• Airline policies differ depending on:
  • Fare type
  • Destination
  • Travel class
  • Promotional offers

11. Policy Updates

flygo247.com reserves the right to modify this policy at any time without prior notice. Please check this page periodically for updates.

12. Need Assistance?

Our customer support team is available 24/7 to help with cancellations and refund inquiries.

Email: info@flygo247.com

Phone: +1-888-697-8998